QUALITY AND SAFETY

  • All our products are manufactured in accordance with the European Union Harmonized Standard, which applies to EEA countries (Directive 2009/48 / EC). 
    https://eur-lex.europa.eu/eli/dir/2009/48/oj/?locale=EN
  • The products have been assessed for conformity in accordance with the requirements set out in Article 10 and Annex II of DIRECTIVE 2009/48 / EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL. Subject to special safety requirements:
    1.Physical and mechanical properties
    2. Flammability
    3. Chemical properties
    4. Electrical properties
    5. Hygiene
    6. Radioactivity

    All of our products have the CE mark, which certifies that the toy complies with the essential safety requirements.


PRESENTATION AND DELIVERY OF GOODS

  1.  After completing the order, you will receive an invoice in the specified e-mail, which must be paid within 3 days, by bank transfer.
  2.  If payment is not received within 3 days, the order will be canceled.
  3.  After receiving the payment, you will receive a shipment confirmation email.
  4.  For product availability and production time, there is information on each product separately, if you have any questions, you can contact us.
  5.  Delivery time from the moment of sending the order is 3-7 working days.
  6.  The price of the product does not include the delivery fee. For the cost of delivery of each product, you can see at each product separately.
  7.  Once your order has been shipped, you will receive a shipment confirmation email with an invoice.


WARRANTY

  1.  We offer a 2 (two) year manufacturer's warranty on all our products.
  2.  Any Guarantee is valid only if the Buyer can present a document confirming the transaction (check or bill of lading).
  3.  The warranty is valid if any damage to the product due to the quality of the production or materials has occurred during use.
  4.  The warranty does not apply if any mechanical damage is found during use.
  5.  The warranty does not cover paint or varnish coatings.
  6.  To make a warranty claim, please let us know by emailing [email protected] with the following information:
     6.1. Order payment document
    6.2. Photographs and description of damage;
    6.3. Contact information.
  7.  In case of approval of the guarantee:
    7.1. You will need to return the damaged item.
    7.2. After inspecting the damage and confirming that the product is not mechanically damaged during use, we will repair the damage by repairing it or, if this is not possible, we will send you a new product.
  8.  In case of warranty, all shipping or delivery costs are covered by us.


RETURN

  1.  If you are not satisfied with the delivered product, you can return it within 14 days from the date of receiving the product.
  2.  In case you want to return the product, please inform us by sending an e-mail to [email protected], stating the reason for the return.
  3.  We will take care of the return of the goods without creating any risk and additional costs.
  4.  In case of return of goods, please observe the following conditions:
    4.1. Returned goods must be in their original packaging (does not apply to goods delivered with defects);
    4.2. The product is returned in its complete set and in the condition in which it was delivered;
  5.  The return of goods shall not apply to:|
    • goods damaged by the customer;
    • if the customer has used the returned product.
  6.  Money for the product is returned within 30 days, only for the value of the product, which does not include the fee for delivery service.


DATA PROCESSING

  • By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

What data do we collect and for what purposes is it used?

  • In case of ordering goods, the necessary contact information is collected from the customer: Name and Surname, e-mail address, telephone number and address. No other personal data is required for our operations.
  • The specific data is used to process the order and ensure the delivery of the goods. 

In which cases can data be disclosed to third parties and for how long?

  • The data may be disclosed only for the purpose of securing the supply of goods and at the request of law enforcement authorities. The data is stored protected by all security requirements on the data server.
  • The data is stored for 10 years for accounting purposes, after which it is destroyed.

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